Call Center Services
When companies think “outsource” it seems to take on a negative connotation. At O’Brien, however, we like to think of ourselves as an extension of your arm, kinda what your arm would be like if it were bionic. It is our goal to handle your call center needs so well that it is an after-thought for your business. No longer does outsourcing your needs have to be something done out of necessity. We are proud to say that we will make you wonder what you ever did without us. Your customers will never know that O'Brien is answering the call. Our technology improvement methods and cost reduction plans are designed to streamline and upgrade the way you do business.
Outsourcing services
Telesales
Telesales may as well be called teleport because our team will deliver sales to your company at light speed. We are the best at converting leads into prospects and prospects into customers. If your customer has a concern, we have a rebuttal, if they have a question, we have an answer. You will be proud to have our call center agents service your company. Oh, by the way, we will tell you exactly how many calls are taken each day, how much time is being spent on each call, and what the daily conversion rate is for the sale of your product. Can you say service? We can.
Customer Service
Customer service, we can’t get enough of that phrase. Because we can’t get enough, we have plastered it all over our call room. We have all reached that dreaded customer service agent who we can’t understand, and who can’t understand us (did we mention that we were 100% U.S. based?). How many times has your business with a company stopped due to a bad customer service experience? The phrase goes “if you knew better, you would do better”. Well, we know better and we train our agents to do better. Your customer’s happiness and continued business is in our hands. Oh, what great hands you have placed it in.
Order Management
May we take your order? Excuse us for getting a little too excited but that’s just what we do. If your customers can never get through to place their orders then everybody loses, and believe us, we don’t like losers. You tell us what information you require from your customers, and we won’t rest until we get it. Our technology allows us to have prompts that “pop” on our agent’s screens (do you love that word “pop” as much as we do?). Please don’t let your calls get lost at sea, we saw it happen to Gilligan and we all wept for him.
Help Desk
If you hate asking for help, don’t worry, we’ll act like you never asked. Sometimes the end-user has a wide array of problems with the product. A returned product is nothing that anyone wants to deal with, not even the customer who is returning it. Having them call us to find a solution is the cure to your product-return nightmare. Sometimes it’s a simple fix that can make the difference. They break it, we’ll help them fix it.